Customer care
Returns Policy
We want every piece to bring you joy. If something is not right, our team is here to help.
3-Day Return Window
Contact us within 3 days of receiving your order to request a return.
What Can Be Returned
Eligible jewellery may be returned when it meets the conditions in this policy.
Condition
Items must be unused, unworn, and returned in original packaging with tags and certificates.
Return Shipping
Contact our customer care team for return instructions before shipping your item.
Refund Method
Approved returns are issued as store credit after inspection.
What Your Credit Covers
Store credit can be used toward eligible products in our online store.
Store Credit Validity
Your store credit remains valid according to the terms provided when issued.
Start a return
If your item arrived damaged, please contact us and we will guide you through the next steps.
Questions? Our customer care team is here to help.