Every Aaruké piece is made to stay with you. If something isn't right, here's how returns work.
You may request a return within 3 days of receiving your order. After this window, returns can no longer be accepted.
Returns are for pieces that arrive damaged. When you file a request you'll be asked for two photos — the package it arrived in and the product itself — so we can see the damage.
Items must be unused and returned in their original packaging. Pieces that show signs of wear cannot be accepted.
You don't arrange anything. Once your request is approved our courier collects the piece from your delivery address — just keep it in its original packaging. The collection cost is deducted from your store credit.
Approved returns are refunded as Aaruké store credit only — we do not offer cash refunds.
Store credit is the price of the returned item, less GST at 3% and the two shipping legs — the original delivery to you and the courier collection of the damaged piece (₹150 each). On a ₹5,999 piece that works out to roughly ₹5,519. You'll see the exact estimate before you submit a request, and the confirmed figure by email once we've inspected the item.
Store credit is valid for 6 months from the date it is issued, and applies automatically at checkout when you're signed in.